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Privacy Policy

This Privacy Policy tells you how we collect, use and disclose your Personal Data while you browse https://www.lepeto.com as well as when you interact with our different platforms.
For the purposes of this Privacy Policy, "Personal Data" means all data which is defined to be "personal data" or equivalent under applicable data protection laws, and all information the collection, use, disclosure or processing of which is subject to applicable data protection laws.
This Privacy Policy provides information on:
1. The different types of Personal Data we use ("Categories of Personal Data")
2. The purposes of using your Personal Data;
3. Recipients of your Personal Data ("Data Recipients").
4. How do we secure your Personal Data;
5. What are your rights and how can you exercise them.
The Privacy Policy also does not affect any rights which we may have at law in connection with the collection, use and disclosure of your Personal Data.

These are the categories of Personal Data we collect directly or indirectly from you.
1. Identity information - includes: name [first, last, initials], e-mail address, unique consumer identifier number (including your Lepeto Club membership number), password, social media identifiers and information passed along to us via your Facebook account and gift card codes that are assigned to you. We use it to verify your identity.
2. Contact information - includes: your phone number, shipping and billing address, e-mail address, Messenger ID, social media handle, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons depending on the purposes stated below.
3. Location information - includes: your residential location, current log-in location [IP address], GPS location (if you wish to share us, for example through your mobile device settings), or the specific Lepeto site you have visited that might give us clues about where you are. We use it to help you find what you are looking for at your current location.
4. Purchase information - includes: your payment information (credit card number), payment risk profile (provided to us by our payment risk solution), shopping cart (your ordered items), delivery details, shipping and billing address, customer order number, purchase history with Lepeto, transaction ID, and any other information related to your purchase. We use it to complete your order on Lepeto sites or other selling platforms.
5. Behavioral and Profile information- includes: your shopping history, Wishlist items, your browsing behavior, your browsing preferences, your shopping preferences, in-store interactions, product reviews, social media interactions with us, and any other intelligence we have about you to help us learn you as a consumer better, including “Community information”. We use it to know you better as a consumer, so we can send you marketing messages containing only products and services that we think you might be interested in.
6. Community information - includes: information provided by you when you participate in various Lepeto events and communities either as a participant or as a promotor of our events, including for example: pictures, videos, your nickname, your interests and preferences, your feedback, event participation, joined groups, and registration details. We use this information to organize the events and communities, and to know more about you as a consumer.
7. Social Media information - includes: information obtained through your interaction with us on various social media channels such as Facebook, Instagram, Google, etc., including: any social media information that is publicly available such as your social media handles, social media interactions and public postings, your “Likes” and other reactions, your social media connections, your photos that are public, or those you send to us by mentioning us or following our social media posts by using “handles” or “hashtags”. We obtain this information from the social media network (e.g. Facebook, Snapchat, Instagram, etc.) directly or indirectly through third-party agencies we have agreements with.
8. Device information - includes: Information about your browser that gives us an idea about your browsing behavior or device usage. Your browser information is collected by our cookies, tags, and pixels. This is often required for network security purposes. This includes, but not limited to: IP address, date and time of the visit, how long you remained on our website, the referral URL (if you came to our site via a different site or an advertisement), the pages visited on our site, your browser type, device type, versions, operating system.
9. Correspondence - includes: the conversation we have when you contact customer service, the emails you write us about our products, the complaints you address to us via post, e-mail, fax, or call, notes we prepared on your feedback, call back from our Customer Service to you, and any other communication between you and Lepeto personnel. We record all Customer Service calls for quality assurance purposes.
10. Preference information - includes: preferred language, log-in location, Wishlist items, preferred shipping address, browsing preferences, our correspondence with you, your Lepeto product reviews. We use it to give you convenience when you visit and/or shop on our sites.
11. Lepeto Club information - includes: Unique Member Identifier (member ID) and date you became a member. All the information listed here will be kept for as long as you are a Lepeto Club member.

We collect, use, and disclose your Personal Data for the following purposes:
1. Site (Lepeto Domain) Operation - To run the sites that are connected to the Lepeto domain, fix bugs to make sure you always see the site the way we intended, and monitor compliance with our Terms and Conditions, we screen all traffic to our site and analyze data that is received by our servers.
Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information.
More information is available in "17. Collecting Your Device Information On Our Website Using Cookies, Pixels, Tags, And Similar Technologies ("Cookies Notice")".
2. Domain And Network Security And User Authentication - To protect our domains, detect unusual activities, and prevent security threats and protect our site-visitors from unauthorised accesses (such as hackers), we screen all traffic to our sites, and authenticate user log-in information using tokens to verify the details you provide to us and compare it with other available information, such as the credentials you have provided directly to Lepeto or other platforms (such as Facebook) or information that is available in the public domain to ensure only “authorised” users have access to our sites. 
Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information.
More information is available in "17. Collecting Your Device Information On Our Website Using Cookies, Pixels, Tags, And Similar Technologies ("Cookies Notice")".  
3. Global Credential To All Lepeto Platforms - User Experience - We know you don’t like to remember usernames and passwords, or having to register multiple times.
To enable our users to log on to all platforms and communities operated by or on behalf of Lepeto, we store your Lepeto Log-In in our global authentication platform. When you use your Lepeto Log-In to enter any Lepeto Platform, we will use a token to verify your identity from our global authentication platform. This also further ensures our network and domain security.
Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information.
More information is available in "17. Collecting Your Device Information On Our Website Using Cookies, Pixels, Tags, And Similar Technologies ("Cookies Notice")".
4. Sales Of Lepeto Products - To process your online orders, make sure your payment is received, comply with the requirements under our Terms and Conditions (for selling you the products) including invoice processing, delivery, personalization services, exchanges and refunds. Your order cannot be completed if our payment fraud detection solutions flag your transaction as suspicious and potentially fraudulent. 
5. Payment Fraud Detection - We combine the purchase information you provide to us with other information we obtain through our third-party payment risk and fraud prevention service providers to ensure any purchases are legitimate, or you do not purchase our products in violation with our terms and conditions. This means depending on the outcome of the analysis of your information, we may reject your order, and decline your payment. This is an automated decision-making process that is required to conclude our sales contract with you.
6. Product Delivery - Once you have successfully placed an order, we use your contact details (home and/or shipping address) and other purchase information to deliver the products you purchased to you.
7. Electronic Delivery Tracking - This is a service provided on request of the consumer by our Delivery Partners. You have the option to track your delivery using services provided directly by our delivery partners; however, we will only be able to share your information with our delivery partners for this purpose with your consent. The service is hosted on the Delivery Partner’s platform. You should read their Privacy Policy for the processing of your Personal Data for this purpose.
8. Business Operational Analytics - We need to know how we do as a business. This is in the interest of our shareholders, our board members, our employees, and our partners. For this purpose, we need to analyze different categories of information to understand how our products are selling in different markets, what are the popular features of our products, what worked and what didn’t in terms of our marketing and advertising campaigns, our product designs and distribution strategy, our website design and overall user experience, so we can establish, implement, and evaluate our business strategy.
This includes analyzing data to understand how users browse our site and use the app to improve our user experience design to make sure you will continue to purchase our products and interact with us on our sites and applications.
To minimize the risk to you as an individual, we will only use either the unique consumer identifier or the IP address for this purpose.
You can learn more about how our Data Analytics Solution Providers provide analytics services by using your data here:
Adobe Analytics Data Collection: https://marketing.adobe.com/resources/help/en_US/reference/c_Privacy_Overview.html
Google Analytics Data Collection:https://support.google.com/analytics/answer/6318039?hl=en
9. Customer Service - We collect your Personal Data to tell you when the product you like is available upon your request and respond to your questions and concerns through various communications channels we make available to you.
10. Personalized Marketing Messages Via Email (Newsletter Sign-Up And Existing Contract) - We send you marketing messages that we think you would be interested (“personalized”) to the email address you provide to us because you signed up to our email newsletters. To send you “personalized” messages, observe your online behavior, and analyze your behavior using analytics to best estimate what product lines you might be interested in, and you can benefit from. This requires us to collect various categories of Personal Data from you. We use different analytics tools to understand what your behavior means in terms of your like and dislike of our various product lines, and to understand the impact (success rates) of the messages delivered to you.
Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information.
More information is available in "17. Collecting Your Device Information On Our Website Using Cookies, Pixels, Tags, And Similar Technologies ("Cookies Notice")".
11. Targeted Messages On 3rd-Party Advertising Platforms - We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send you messages that are targeted at you, based on your behavior and browsing pattern, at specific times and locations of these platforms to increase the efficiency of our advertising campaigns. We use third-party solutions such as Google Audience and Facebook Custom Audience to help us do a better job at targeting our campaigns and messages for our consumers. Your Personal Data is shared with the third-party advertising platforms, and they will attempt to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from Lepeto. We also need to analyze the necessary information to understand the impact of our campaigns. If you don’t accept that we track you for this purpose, you will still see Lepeto advertisements on other platforms at random.
You can learn more about how our Advertising Partners help us achieve this purpose by visiting their sites:
Google Personalized Advertising: https://support.google.com/adspolicy/answer/143465?hl=en
Google Advertising Policies: https://support.google.com/adspolicy/answer/6020956
Facebook Lookalike Audiences: https://www.facebook.com/business/help/164749007013531
Facebook Custom Audience Terms: https://www.facebook.com/legal/terms/customaudience
Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information.
More information is available in "17. Collecting Your Device Information On Our Website Using Cookies, Pixels, Tags, And Similar Technologies ("Cookies Notice")".  
12. Lepeto Club Membership Administration - Where Applicable - Please note this section only applies if you are joining Lepeto Club to become a Lepeto Club member.
When you become a Lepeto Club member, we use the information specified above to maintain and administer your membership as described in the Lepeto Club Terms and Conditions.
In particular, your Personal Data is used for:
a) calculating your club points to provide you rewards;
b) providing you access to special offers and promotions;
c) sending you invitations to exclusive events;
d) allowing you access to limited edition products;
e) storing your shipping address and payment details to shorten check-out time online and in the app;
f) storing your complete order history so you can access it at any time; and
g) allowing you to track your order delivery from your account.
When you use your Lepeto Club membership ID, we receive the information to calculate reward points for you. Your data will be shared with Lepeto Club Partners who provide certain rewards according to Lepeto Club Terms and Conditions.
You will receive email marketing messages from Lepeto as a Lepeto Club member. If you wish to unsubscribe from our marketing messages, please refer to "6. What are your rights and how can you exercise them?" section.
13. Private Event Registration - When you sign up for an event we organize that have limited spots, we use the Personal Data you provide to reserve a spot for you. Your Personal Data will be used according to the Terms and Conditions associated with the event.  
14. Open Event Registration - We often also organize events that are open to everyone. We use the Personal Data you provide to keep you inform of the events you are interested in.  
15. Product Research And Development - We conduct analysis to research improve our products and services. This includes asking you questions in surveys, asking you for feedback, asking you to test our products and provide us with a review, asking other service providers to conduct market and product research for us, try new technologies in our product that might collect Personal Data to stay ahead of the competition.  
16. Legal Obligation - Cooperation With Law Enforcement And Regulatory Authorities (Including Courts) - When we are legally required to provide your Personal Data for national and public security reasons, crime prevention, investigation and prosecution, anti-money laundering, judicial proceedings, protection of other individuals’ rights and freedoms, and enforcement of civil claims, we will provide information as requested by the authorities or parties once we are satisfied that the request is mandated by law.  
17. Collecting Your Device Information On Our Website Using Cookies, Pixels, Tags, And Similar Technologies ("Cookies Notice") - When you visit the Lepeto site, we store data collectors such as cookies, tags, pixels, tag containers, beacons, among others, in your browser to obtain certain information about your current browsing session. These technologies are often referred to as “Cookies” collectively by other websites. Cookies also enable our website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. We use Cookies for different purposes. Please review the information below to understand how we use different types of Cookies to fulfill different purposes.
“REQUIRED” – site functionality and business operation.
We use “Required Cookies” to operate our site. This includes storing a unique identifier to manage and identify you as a unique visitor to our site, to provide a consistent and accurate service to you. This includes making sure that we remember the products you have placed in your cart, or your language preferences. These Cookies are stored for the duration of your browsing session. Without these Cookies, you will not be able to view our site properly.
“FUNCTIONAL” - website improvement and performance
We use “Functional Cookies” to continuously improve our website performance. This includes using the data we collected from you to do the following:
Web analytics - Based on your browsing behavior, we will analyze the data to improve the functionality and design of our site.
Ad response rates - Based on how you come to our site, we will measure our ad response rates by analyzing our ad click-through rates to improve the effectiveness of advertising purchased on a site external to ours.
Affiliate tracking - We need to let our affiliate marketing partners, or service providers have certain information if you came to our site, and purchased products, through a visit to theirs. This is required as we may need to provide them a fee for such services. For this purpose, we will share information about your visit, including the products you have purchased.
Error management - We measure errors presented on a website, to make sure we fix bugs or any issues promptly.
Testing designs - We need to use A/B testing or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions.
“MARKETING”
We use “Marketing Cookies” provided by our advertising partners to make sure our advertising messages are shown to you at the right time and in the right place. These Cookies are persistent but time-limited cookies. These Cookies contain a unique key to distinguish individual users’ browsing habits. We also use these Cookies to limit the number of times a user sees a particular ad on a website and to measure the effectiveness of a particular campaign. The identifier stored by these Cookies are provided by our partners. We cannot use the same identifier in our own systems. We also use these cookies to serve ads that are relevant to your immediate geo-location, for example to provide you with the nearest store where the product you are browsing may be available.  
18. User-Generated Content (UGC) Acquisition From Social Media - We invite you to provide your images to us via social media platforms by following specific instructions such as “#yeslepeto”. We will be using the images you provide for our campaign communications. We will obtain rights to your image through a license agreement in the form of our terms and conditions. By submitting your images via social media platforms to us, you will agree for us to use your images as described in the license agreement.

We may disclose your personal data to the following parties (“Data recipients”):
1. agents, sub-contractors, vendors or third party service providers, such as courier services, telecommunications, technical services, debt recovery, market research and data analytics services;
2. any other party to whom you authorize us to disclose your personal data to;
3. our marketing and business partners in connection with marketing promotions, products and services;
4. our corporate clients;
5. amongst the Lepeto corporate group and its related corporations or affiliates;
6. our professional advisers, such as our lawyers and accountants;
7. banks, payment processing service providers, financial institutions and their respective service providers;
8. our successor-in-title, prospective seller or buyer of any part or the whole of our business, in connection with a merger, acquisition or sale of any part or the whole of the adidas business; and
9. social media sites such as Facebook, Twitter or Google.
Where your personal data may be used by third party Data Recipients via Lepeto platforms or elsewhere for their own purposes, please consult the privacy notice of such third parties for more information about how they handle your personal data.

We implement appropriate technical and organizational measures to address the risks corresponding to our use of your Personal Data, including loss, alteration, or unauthorized access to your Personal Data, and empowering you to exercise your rights. We require our service providers to do the same through contractual agreements. However, you should be aware that any transmission of your Personal Data through the internet is at your own risk. We can only protect your Personal Data when we have it.

You have the rights listed and explained below. We also provide you instructions on how to exercise each right. We need to confirm your identity before we can handle your requests. When we refuse your request for legal reasons, we will tell you why.
1. Get a copy of your Personal Data - You may request for a copy of your Personal Data, in accordance with your rights under the applicable data protection laws, provided that it is still within our possession or control when we receive your request. We reserve our rights to charge a reasonable fee for this request.
2. Access to information about your Personal Data - Subject to the provisions of and any exceptions under applicable laws, you have the right to know about the ways your Personal Data has been or may have been used by us within a year before the date of your request. We reserve our rights to charge a reasonable fee for this request.
3. Make sure your Personal Data are correct - You have the right to make sure we are using the accurate details about you. We shall, as required under applicable data protection laws and unless exceptions apply, send such corrected data to every other organization to which the data was disclosed by us within a year before your request.
4. Withdraw your consent - When we use your Personal Data based on your consent, you have the right to change your mind and withdraw your consent at any time. We shall cease collection use and disclosure of your Personal Data after receiving your request, unless we are otherwise permitted to do so under applicable laws. If you withdraw your consent to any and all purposes and depending on the nature of your request, we may not be in the position to continue to provide our products and services to you. Other legal consequences may also potentially arise in respect of such withdrawal, vis-à-vis your existing contracts and agreements with us.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Lepeto Customer Service: https://lepeto.com/pages/contact-us

We review and update the Privacy Policy periodically to reflect any changes resulting from our day-to-day business operations. You can always check the date of the Privacy Policy to find out when we last made any changes. We will notify you when we make significant changes that you must be aware of.

Terms and Conditions

These Terms and Conditions consist of the following sections:
1. Introduction;
2. The Purchase Terms;
3. Use of the Website and
4.  Miscellaneous, as well as policy, set of terms or document to which a link has been provided herein (collectively “Terms & Conditions”).

www.lepeto.com (the "Website") is operated by or on behalf of Lepeto. If you place an order through this Website, upon confirmation that such order is accepted a contract of sale will be executed between you and Lepeto, which will be governed by these Terms and Conditions and specifically by the Purchase Terms mentioned below. (hereinafter together referred to as "Lepeto/ we/us"). 

Please read these Purchase Terms carefully before ordering Products online from the Website.
3.1 When do these purchase terms apply?
These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by us. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website, (ii) order anything at any web page directly connected to the Website or (iii) when you accept an offer from us. It is only possible to deviate from these Purchase Terms if agreed in writing by us.
3.2 Products
We have different types of products as may be displayed on the Website from time to time. (“Products”).
Please note that in the case of limited edition or limited production Products extra restrictions such as limiting the number of such Products per customer may apply. These extra restrictions will be made known to you via the Website.
All Products shown on the Website are subject to availability. This means that, although we strive to ensure our Website reflects the availability of stock, a Product shown on the Website may no longer be available for purchase. 
Minor differences in color and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Lepeto is not liable for these variations and deviations. No rights can be derived from typing errors, product descriptions or manifest errors on the Website.
3.3 Requirements to conclude a Contract With Lepeto
You have to be 18 years of age or older and not otherwise legally incapacitated to enter into contracts to buy Products via the Website.
You can only order on the Website if you are a consumer, not a reseller.
You guarantee that the information you provide to us in the request or order is accurate and complete. 
3.4 How is a contract concluded with you?
3.4.1 General aspects of contract formation
The following applies to all types of products. All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.
All orders submitted by you are subject to acceptance by us. We are entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If we do not confirm acceptance of your order within ten working days, it is deemed to have been refused.
We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
a. If Product(s) are shown on the Website but are not or no longer available;
b. If we are unable to obtain authorization of your payment;
c. If shipping restrictions apply to a Product;
d. If Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described.
In the event that we do not accept (part of) your order we shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.
We reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for the reasons stipulated in this section 3.4.1. under headings a through d above. Following the cancellation we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.
Lepeto has and fully reserves the right to refuse to accept any order that it knows or reasonably suspects was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.
3.4.2 Special aspects of contract formation for products
After your order has been placed, we will send you an order acknowledgment email with your order number and details of the Products you have offered to purchase and details of any delivery services. Acceptance of your order and the formation of a contract of sale of the Products between you and us will not take place unless and until either:
a. you receive a confirmation from us that the Products have been shipped to you from our warehouse; or
b. you receive a confirmation from the carrier that the Products are ready for you to pick up if you have chosen to pick up the Product(s) at a carrier office or the carrier has stored the Products at the pickup location; or
3.5 Retention of title
All Products will remain the property of Lepeto until you have paid all amounts owed to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has passed to you.
3.6 Maintenance of products
We draw your attention to the washing and maintenance instructions printed on the labels of the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.
3.7 Oder cancellation
Please kindly contact our customer service for more details.
3.8 Price
The stated prices exclude GST. Prices are quoted in Dollar( $ ). Lepeto reserves the right to make price changes prior to an order placed by you. We reserve the right to change, limit or terminate any special offers or discounts at any time. Additional costs such as shipping, handling, delivery, postage, insurance and if applicable, customs fees and other government taxes, will be specified and charged to you separately. The costs vary for each Product and type of delivery.  For further details, please see section 3.11 or go to the Delivery section of the Website. All additional costs will be charged separately, itemized and added to the total amount of the order.
3.9 Methods of payment
Please check the Website for information on available payment methods. Lepeto reserves the right to conduct an individual credit check for each order in accordance with the Lepeto Privacy Policy. Depending on the results of this check, Lepeto reserves the right to refuse certain methods of payment.
3.10 Invoicing
Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.
3.11 Delivery
We will deliver to the address indicated by you. We can only deliver to a home or office address or a carrier pickup location. We will confirm this to you by an email when informing you that the Products are ready for you to pick up. By requesting delivery to your doorstep, security counter or other designated location, you release us from all liability for loss or damage that may result from this request. If a delivery attempt is unsuccessful, you agree that the carrier we have engaged for the delivery may also deliver the Products to a neighboring/nearby address or pick-up point, after which Lepeto is deemed to have met its obligation to deliver the Products. The carrier will notify you of the delivery to the neighboring/nearby address or pick-up point.
Shipment of orders will take place on business days, not being a public holiday in the area in which our warehouse is located. Therefore, please, take into account any public holidays including any national and/or regional holidays in your country of residence. Deliveries will be made on business days, not being a public holiday. 
For detailed information about delivery periods, please check the specifications for the different types of delivery on the Delivery section of our Website.  Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and you hereby waive your rights to claim. Notwithstanding this, in case of the unlikely event of delay in an Express delivery, we may, at our discretion, refund to you the full cost of Express delivery. This means that your complete order of Products will take longer to deliver. 
Lepeto is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that we deliver in parts, we may charge you for extra delivery costs. Each split order shall constitute a separate contract of sale. If we are late delivering a part or one split order is faulty, that will not entitle you to cancel any other part of split order.
In the unlikely event that after entering into the contract of sale, we cannot, could not or can no longer deliver (part of) your order and are not responsible for this situation, we will be entitled to terminate the contract of sale. We will, of course, inform you as soon as reasonably practicable and reimburse any payments made.
3.12 Returns and refunds
For information about Returns and Refunds, please go to Returns and Refunds section on our Website.
3.13 Exchange policy
We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Returns and Refunds Policy as stipulated in section 3.12.
3.14 Damaged or defective products
For Lepeto, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. Lepeto has a legal obligation to make sure that our Products conform to the contract of sale.
Returned Products are inspected by the Lepeto Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any manufactured defective Products.
If the problem was caused by reasons other than materials quality or assembly process, the original Product is returned to you. We do not refund Products:
1. obtained from a source other than the Website;
2. that have been damaged by abuse or negligence (e.g. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.); and/or
3. that have been damaged by misuse or activities other than the intended purpose.
Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments.

Please read these Terms and Conditions for website use (“Use of  the Website Terms and Conditions”) carefully before using the Website and any Lepeto content on social media websites, including without limit Facebook and Twitter (together: the “Website”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.
4.1 Content on the website
All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by Lepeto. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Lepeto, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of Lepeto, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.
4.2 Copyright and trademarks
The copyright in all Content is and remains owned by Lepeto , its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorized to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of Lepeto. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.
In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the Website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by Lepeto. Lepeto does not transfer title to the Software to you. You own the medium on which the Software is recorded, but Lepeto retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All trademarks, service marks, logos and trade names which appear on products of Lepeto Group, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Lepeto, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without Lepeto' prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of Lepeto.
4.3 Disclaimer of warranties
The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.
Lepeto does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, Lepeto will not provide for specific IT infrastructure or connectivity. Thus, Lepeto cannot represent or warrant the Website will be uninterrupted or error free. Lepeto does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
4.4 Limitation of liability
Your use of this website is at your own risk. Where conditions, warranties or consumer guarantees implied or applied by law cannot be excluded, Lepeto limits its liability, where it is entitled to do so: in respect of services, to the resupply of the relevant services or paying the cost of that resupply; and, in respect of goods, the repair or replacement of the relevant goods or paying the cost of that repair or replacement. Otherwise, to the maximum extent permitted by law neither Lepeto nor any of their employees, officers, directors nor any of their agents, contractors nor any other party involved in creating, producing or delivering this website or any Content shall be liable (and you hereby discharge the aforesaid entities from any and all liability) for any direct, indirect, special, consequential or other loss or damage to any person or entity, however caused (whether by negligence or otherwise) that results from the use of, or the inability to use, this website or Content or any other material or product provided to you via this website, including damage caused by viruses or any incorrectness or incompleteness of the information on this website, or relating to the performance of the products obtained via this website or otherwise arising out of or in connection with this website or the Terms and Conditions, even if Lepeto has been advised of the possibility of any such loss or damage.
4.5 Links to third parties
For your convenience and to improve the usage of the Website, links to Websites that are owned and controlled by third parties may be provided from time to time. These links take you outside Lepeto’s service and off the Website and are beyond Lepeto’s control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The Websites you can link to have their own separate terms and conditions as well as a privacy policy. Lepeto is not responsible and cannot be held liable for the content and activities of these Websites. You therefore visit/access these Websites entirely at your own risk.
Please note that these other Websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those Websites prior to using them.
4.6 Misuse of the website
You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offense, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. Lepeto may deny you access to the Website at any time in its sole discretion, and which shall include situations where Lepeto believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.
You are also prohibited from using the Website to advertise or perform any commercial solicitation.
You may not use any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person's use of the Website or to help facilitate any third party to purchase any product on the Website.
You may not attempt to gain unauthorized access to any part or feature of the Website or any system connected to the Website by hacking, password mining or other illegitimate or unauthorized means.
4.7 User generated content
All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials at you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non-confidential and non-proprietary. Accordingly, Lepeto shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that Lepeto only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. Lepeto shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall Lepeto be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of Lepeto. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep Lepeto and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Lepeto or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website.
Lepeto reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which Lepeto believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to Lepeto.
You agree to promptly notify Lepeto in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to Lepeto sufficient information to enable Lepeto to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. Lepeto agrees to make good faith efforts to investigate such complaint and shall take such action as Lepeto in its sole discretion decides. However, Lepeto does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.
4.8 Unsolicited ideas
Lepeto maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to Lepeto business whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to Lepeto. You should therefore not post any Materials on the Website or send these to Lepeto by e-mail or otherwise.

5.1 How can you contact us?
If you have any questions or comments about the Website or the Lepeto Terms and Conditions or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here.
5.2 Priorities
In case of contradiction between Lepeto Terms and Conditions and any content contained in other parts of the Website or in links, Lepeto Terms and Conditions contained in this document prevail.
5.3 Amendments to the Lepeto terms and conditions
We reserve the right to make changes to these Terms and Conditions at any time at our sole discretion and without reference to you wherein you consent to the current Terms and Conditions applicable to you accordingly. The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the Lepeto Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).
Please check the Lepeto Terms and Conditions periodically for changes.
5.4 Data protection
Lepeto fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Policy and Cookie Policy, which are incorporated into and form part of these Lepeto Terms and Conditions.
By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy.
5.5 Severance
Each provision of the Lepeto Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Lepeto Terms and Conditions.
5.6 Sub-contracting and assignment
Lepeto reserves the right to sub-contract, transfer, assign or novate all or any of our rights and obligations under Lepeto terms and conditions provided that your rights under Lepeto terms and conditions are not affected. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under the Lepeto terms and conditions without our consent in writing.
5.7 Events beyond reasonable control
Lepeto will be not held responsible for any delay or failure to perform or comply with our obligations under the Lepeto terms and conditions when the delay or failure arises from any cause which is beyond Lepeto’s reasonable control.

Products 

There's a size guide in the product description that links to a full overview of all size measurements.
The Lepeto online shop offers lots of useful information including photos, features, care instructions, and size guides. If you still have questions, please feel free to call our online shop customer service team.
The Lepeto online shop offers the latest and greatest gear that Lepeto has to offer, however, we do not carry every product that the company makes. If you can't find a product, or we are out of a size, please Feel free to call our online shop customer service team. If we are not getting more, we'll do our absolute best to find a similar product for you.

Ordering

If you need to update items on your order, please contact our online shop customer service team as soon as possible. We’ll make every effort to update your order. The easiest way would be to create a new order with your updated items and cancel your existing order.
If any details of your order are incorrect, please contact our online shop customer service team as soon as possible. We’ll make every effort to update your order. If your order has been shipped, we unfortunately cannot cancel or change your order or order details. Once you receive your order, you may return any products you don't want by following our Return Policy.
You will receive an order confirmation email when your order has been processed. This confirms that your order has been placed successfully.
If you have received the wrong product(s), please kindly contact our online shop customer service team for further assistance.

Payment

we accept the following payment options:
Yes, it is possible. During the checkout process you can choose different addresses.
Please note that this option is only valid for addresses within the same country.

Delivery

Shipping charges for your order will be calculated and displayed at checkout. All orders to United States are free.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Country Estimated delivery time
United States 10-20 Days
United Kingdom, Germany, Spain, France, Italy 5-12 Days
Japan 5-15 Days
Thailand 5-10 Days (0-5kg)
10-30 Days (5.001kg-30kg)
Ukraine, Turkey, Netherlands, Czech, Ireland, Finland, Denmark,Belgium, Sweden, Switzerland 7-15 Days
Israel, New Zealand,Saudi Arabia,United Arab Emirates, Australia 8-15 Days
Canada 10-25 Days
Indonesia, India, Philippines, South Korea, Singapore, Malaysia, Vietnam 10-30 Days
Russia 10-35 Days
We currently ship to more than 25 countries. You can find out if your country is eligible from a drop-down menu listing all eligible countries before you begin the process of checking out. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note our store is closed on public holidays in China. For orders placed on, or the day before one of these dates, processing time will be extended by 3-7 working days.
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.
 2021 Public Holidays in China:

Date

Public Holiday

1 Jan - 3 Jan

New Year's Day

11 Feb - 17 Feb

Spring Festival

3 Apr - 5 Apr

Tomb Sweeping Day

1 May - 5 May

International Labor Day

12 Jun - 14 Jun

The Dragon Boat Festival

19 Sep – 21 Sep

Mid-Autumn Festival

1 Oct – 7 Oct

National Day

*Denotes Public Holiday falling on a Sunday, whereby following Monday will be a public holiday.
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
 To track your order, please input your tracking number here.
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
Your order was shipped during our sales and promotions season.
You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.
Do you want to find out the current delivery status of your order? You can easily track the status of your order.
If you have received products that you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to contact our online shop customer service team and let the representative know the details of your package.
Our online shop customer service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

Return & Refund

If you have received products that you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to contact our online shop customer service team and let the representative know the details of your package.
Our online shop customer service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
You can return your order within 30 days of receiving it. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.
General Return Conditions:
In order for a return to be accepted, it must meet the following conditions:
1. The product must be unused and unworn.
2. The product must be in its original state and packaging with the original tags attached.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you.  
We do not refund products:
1. Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
2. Damaged by misuse or activities other than the intended purpose.
3. Customized products. Please confirm that sizing and all information are correct before completing your order.
4. Sale items or gift cards.
Return shipping is not covered by Lepeto. You can return to us via POPstation / Postal Service.
Please kindly follow the following steps:
1. Contact our Customer Service team here.
2. Provide our Customer Service team your order details and reason for returns.
3. Pack the items you're returning.
4. Print your return shipping label. If you haven’t received it yet, we’ll send it to you soon.
5. Attach the label to the package. Cover or remove any old shipping labels.
6. Proceed to the nearest POPstation / Post Office to post back your returns.
7. Track your return using your tracking number to make sure we get it. 
In most cases, you are responsible for all shipping costs associated with returning a product back to us.
If the return is a result of our error (you received an incorrect or damaged/defective product, etc.), We'll pay the return shipping costs.
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 1-2 days. 
Once the return has been approved, we will make a refund to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
For further information and especially if you do not receive your refund within 5 business days, please feel free to call our online shop customer service team here and let the advisor know the details of your order and about your open question.
Before we can start processing your refund, we need to make sure that your returned products meet our return's condition.
As long as your product(s) meet the above criteria, we can reimburse your purchase price .If your returned product(s) don't meet the criteria above, we cannot accept the items and unfortunately won't be able to give you a refund.

We are unable to exchange the products you ordered online and had delivered to your preferred delivery address. However, you can return unwanted products for a refund and then place a new order.

Account

Registration is not required. You can always place an order at the Lepeto online shop as a guest. At the same time - if you plan to make regular purchases through our site then we recommend that you register. This will save you time when re-ordering at the Lepeto online shop.

Do you want to get exclusive access to top products at special prices? News and offers about the Lepeto things you love? The ability to review past purchases in Order history, and use track & trace to check the status of recent orders? If the answer is yes, you should sign up now!
Your Account page is the central location where you have access to all your information. It is also possible to maintain an address book and specify a newsletter subscription.

If you have forgotten your account password, please click on Sign In and then on the "Forgotten password" link and we will email you a new one straight away.

You'll be first to hear the latest Lepeto news, take advantage of special deals and exclusive online sales.

Promotion and Vouchers

Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click "Enter promo code" then type your voucher code into the box and click 'Apply'.

Online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, vouchers are not valid in combination with other promotions.

Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. The voucher code will not be replaced.
Promotion codes are only valid within a certain time. Should you encounter any problems with using a code, please contact our online shop customer service. Our advisors are happy to assist you.

Unable to find satisfactory answers ? Contact Support

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