We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.
General Return Conditions:
- The product must be unused and unworn.
- The product must be in its original state and packaging with the original tags attached.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you.
We do not refund products:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose.
- Customized products. Please confirm that the sizing and all information are correct before completing your order.
- Sale items or gift cards.
Damaged or Defective
If you have received products that you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to contact our online shop customer service team and let the representative know the details of your package.
Our online shop customer service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
How to Return
Return shipping is not covered by Lepeto. You can return to us via POPstation / Postal Service.
Please kindly follow the following steps:
- Contact our Customer Service team here.
- Provide our Customer Service team your order details and reason for returns.
- Pack the items you're returning.
- Print your return shipping label. If you haven’t received it yet, we’ll send it to you soon.
- Attach the label to the package. Cover or remove any old shipping labels.
- Proceed to the nearest POPstation / Post Office to post back your returns.
- Track your return using your tracking number to make sure we get it.
In most cases, you are responsible for all shipping costs associated with returning a product back to us. If the return is a result of our error (you received an incorrect or damaged/defective product, etc.), We'll pay the return shipping costs.
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 1-2 days.
Once the return has been approved, we will make a refund to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
For further information and especially if you do not receive your refund within 5 business days, please feel free to call our online shop customer service team here and let the advisor know the details of your order and about your open question.
We are unable to exchange the products you ordered online and had delivered to your preferred delivery address. However, you can return unwanted products for a refund and then place a new order.